Evolve

Cancellation Policy

At Evolve, we understand that plans can change. This Cancellation Policy outlines the conditions under which you can cancel your order and how refunds are handled to ensure a transparent and hassle-free experience.
1. Cancellation Window
  • Orders can be cancelled within 24 hours of placing the order.
  • Cancellation requests made after 24 hours may not be accepted if the order has already been processed or dispatched.
2. Pre-Dispatch Cancellation
  • If your order has not yet been shipped, you can cancel it without any charges.
  • Once cancelled, the order will not be processed further.
  • You will receive confirmation once the cancellation is successfully completed.
3. Post-Dispatch Cancellation
  • Orders that have already been dispatched cannot be cancelled.
  • In such cases, you may refuse delivery or request a return after receiving the product, subject to our Return & Replacement Policy.
4. How to Request Cancellation
  • To cancel your order, please contact us within the eligible timeframe using:
  • 📧 Email: listening@evolve.ind.in
  • 📞 WhatsApp: +91 90430 13946
  • Please include your Order ID and reason for cancellation for faster processing.
5. Refund Process
  • For eligible cancellations, refunds will be processed within 5–7 working days.
  • Refunds will be credited to the original payment method used during purchase.
  • In case of delays, customers are encouraged to contact our support team.
6. Cancellation by Evolve
  • We reserve the right to cancel an order under certain circumstances, including:
    • Product unavailability or stock issues
    • Payment failure or verification issues
    • Incorrect pricing or technical errors
    • Suspected fraudulent or unauthorized transactions
  • In such cases, a full refund will be issued to the customer.
7. Important Notes
  • Cancellation requests outside the allowed timeframe may not be entertained.
  • Shipping charges (if applicable) may be deducted in certain cases as per policy.
  • Refund timelines depend on banking/payment gateway processing times after initiation.
8. Need Help?

If you have any questions regarding cancellations or refunds, feel free to reach out to us:

📧 Email: listening@evolve.ind.in

📞 WhatsApp: +91 90430 13946

🕒 Support Hours: Monday to Saturday