At Evolve, we are committed to delivering your products quickly, safely, and efficiently. This Shipping Policy outlines how we handle order processing, dispatch, and delivery to ensure a smooth and reliable experience for every customer.
1. Shipping Coverage
- We currently ship across India to all serviceable locations.
- Delivery availability may depend on courier partner coverage in your area.
2. Shipping Charges
- We offer free delivery on all orders above ₹799.
- For orders below ₹799, a nominal shipping fee may be applied at checkout.
- Any applicable shipping charges will be clearly displayed before payment confirmation.
3. Order Processing & Dispatch
- All confirmed orders are processed within 24 hours of placement.
- Orders placed on weekends or public holidays may be processed on the next working day.
- Once dispatched, you will receive confirmation via email or WhatsApp with tracking details (if available).
4. Delivery Timelines
- Estimated delivery time is 3–7 working days from the date of dispatch.
- Delivery timelines may vary depending on your location, logistics conditions, or unforeseen circumstances.
- Remote or non-metro areas may experience slightly longer delivery durations.
5. Delivery Partners
- We work with reliable third-party courier and logistics providers to ensure timely delivery.
- While we strive for prompt delivery, delays caused by courier partners are beyond our direct control.
6. Order Tracking
- Tracking details will be shared once your order is shipped.
- You can monitor your shipment status using the tracking link provided.
- If tracking is unavailable, you may contact our support team for updates.
7. Delivery Attempts
- Courier partners typically make multiple delivery attempts.
- If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us.
- Re-shipping may incur additional charges.
8. Delays & Exceptions
- Delivery may be delayed due to:
- Natural calamities or weather conditions
- Public holidays or regional restrictions
- Logistics disruptions or high order volumes
- We will keep you informed in case of significant delays.
9. Damaged or Incorrect Deliveries
- If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
- Share clear images or videos as proof to help us resolve the issue quickly.
- Eligible cases will be handled as per our Return & Replacement Policy.
10. Customer Responsibility
- Please ensure that your shipping address and contact details are accurate at the time of placing the order.
- Evolve will not be responsible for delays or losses due to incorrect information provided by the customer.
11. Contact for Shipping Support
For any shipping-related queries or assistance:
📧 Email: listening@evolve.ind.in
📞 WhatsApp: +91 90430 13946
🕒 Support Hours: Monday to Saturday